Refund policy
Return Conditions
- Items that have been opened, used, or consumed are not eligible for a refund.
- Unopened baijiu and unused liquor accessories (e.g., cups, decanters) may be returned within 10 days of delivery for a refund.
- Items must be in their original condition and packaging to qualify for a return.
Return Method
- Returns can be initiated by mail.
- Contact us via email or our customer service channel to request a return.
- Provide proof of purchase and details about the item(s) to be returned.
- A return label will be provided, which you can download and print.
- Refunds will be processed once the returned goods have been received and inspected.
Return Shipping
- The buyer is responsible for return shipping costs for unopened or unused items.
- For items that are damaged, incorrect, or significantly different from the listing description, we will provide a prepaid return label at no cost to the buyer.
Damaged or Incorrect Items
- If you receive a damaged, incorrect, or misrepresented item, contact us within 48 hours of receiving the package.
- We will promptly offer a replacement or refund at no cost to the buyer.
Refund Processing Time
- Refunds will be processed within 5-7 business days after the returned items are received and inspected.
- The exact time for the refund to appear in your account may vary depending on your payment provider or bank.
Contact us for questions. Your satisfaction is our priority!
Company Name: [Guizhou Qianzui Liquor Industry Co., Ltd.]
Address: [Xiangyang Village, Maotai Town, Renhuai City, Zunyi City, Guizhou Province]
Phone: [+86-13638136665]
Email: [85010300@qq.com]
Foreign trade business license: [03740208]